Your comfort, our priority
Privacy Policy – ADTL Air-conditioning
Effective Date: 16/04/2026
1. Introduction:
Welcome to ADTL Air-conditioning. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with applicable laws in South Africa.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services.
2. Information We Collect:
We may collect the following types of personal information:
* Full name
* Contact details (phone number, email address)
* Physical address (for service locations)
* Billing and payment information
* Any other information you provide when requesting a quote or service
3. How We Use Your Information:
We use your information to:
* Provide air-conditioning services (installations, repairs, maintenance, regas)
* Respond to inquiries and provide quotes
* Process payments and issue invoices
* Communicate regarding appointments and services
* Improve our services and customer experience
4. Sharing of Information:
We do not sell or rent your personal information. We may share your information with:
* Trusted service providers (e.g., payment processors, accounting services)
* Legal authorities if required by law
5. Data Security:
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.
6. Your Rights:
In line with the Protection of Personal Information Act (POPIA), you have the right to:
* Access your personal information
* Request correction or deletion of your data
* Object to the processing of your information
To exercise these rights, please contact us using the details below.
7. Cookies and Website Use:
If you use our website, we may collect limited data such as browser type and pages visited to improve user experience. We do not use this data to personally identify you.
8. Retention of Information:
We retain your information only as long as necessary to provide services and comply with legal obligations.
9. Third-Party Links:
Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy:
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
11. Contact Us: